Vol. 14, No. 2 • May 2010

Strategies for Working with Medical Professionals

Even though it’s easy to be intimidated by the “professionals,” don’t be afraid to ask questions. Try to learn how the system works, including learning about the child’s medical team and their roles.

When you meet with medical providers, ask for specifics to be on the agenda, or better yet, you create the agenda and take a lead role in meetings. Try to have someone come with you whose job is only to take notes and be supportive.

Agree on a regular type of communication: phone, e-mail, fax, etc. E-mail is particularly good (if all are able to use it) because everyone only has to say things once and everyone is all on the same page—literally!

If you find yourself getting frustrated, try to find positive ways to get your point across. You might also repeat information back to make sure you understand and heard things correctly. And ask others to repeat what your perspective is.

Advocacy Tips
Part of working with medical staff—or any team—is being an effective advocate. You might want to try the following.

• Do your research and learn about the specific issues.
• Prepare ahead of time. Write down questions you want to ask before the meeting.
• Follow up meetings with thank you letters or e-mails.
• Have the confidence to ask the tough questions.
• Listen to what is being said and observe nonverbal cues at meetings.
• Try and check your personal feelings at the door and focus on sharing information.
• Figure out what the main issue is and then practice telling how it directly effects the child.
• Think of solutions in terms of meeting the needs of the child and solving the issue. Know ahead what compromises you are willing to make.
• Ask for additional support if you need it. There are some wonderful support groups and resources available.

Reprinted from Adoption Resources of Wisconsin, 2010